Submitting a Support Request

Using our Lucidworks Technical Support for Attivio Customer Care Center, you can reach out for help to the Support team.

To create a new case, hit the "Submit a request" button in the upper-right hand portal by your Name when you are signed in. 

If you would like to copy any other colleagues or partners in on your ticket, feel free to add them to the CC line. The more descriptive you can be regarding your issue in the subject line and description, the better we will be able to triage your request. 

Make sure to select your Severity (S1 Blocker, S2 Critical, S3 Major, or S4 Minor) and Product Line (Attivo-Local Installation or Attivio-Managed Services). Select the Environment that is applicable to your request (Production, QA, etc.) and Attivio Version if you know it. 

You may also upload attachments to your request as well. Then hit the Submit button! You will receive an email with your request number.